So I wish I had something great to say.... But I don't because I have yet to receive my products. I placed an order for the AJ Crimson Artist Kit Foundations on October 1, 2013... Here it is a month and a few days later and I still have yet to receive my products. Has anyone else experienced this? I live and die by Dermablend foundations in my kit as my go to cream formula. But after hearing such great things about the AJ Crimson foundations I wanted to use those to replace my other creams as I began to run out.
I place an order on 10/1 and didn't receive any further correspondence from the company. I sent emails over and over again inquiring about when my items will be shipped. The money had already been taken from my account immediately. I sent at least 3 emails, and then finally I sent an email with a more frustrated tone. It was then that I finally got some response. Whoever this person was on the other end of the email told me that it normally takes a week for items to ship. I'm like ok cool, maybe you guys should indicated that at time of order or somewhere on the web site etc. I am pretty reasonable and as long are things are communicated to me I can be patient and wait. I understand its a small business.
So somewhere into the second week of not receiving any shipping information I contact the company again. I send two pleasant emails. No response. I send another disgruntled email letting them know that if I don't receive some sort of update or shipping information by close of business the following day I would be contacting my financial institution to dispute the charges. Again, now after sending another disgruntled email I get a response telling me that the items were on back order, and that I should receive my shipping information by that Tuesday and that if I didn't, respond to the email.... Needless to say, Tuesday comes and goes. Now mind you I ordered these products October 1. It is now Friday October 25, 2013. I send another frustrated email telling them that I was supposed to receive some shipping information on Tuesday and that it was now Friday. They don't respond to the email but they create a shipping label. Now anybody can create a shipping label. I check the shipping label over the next 4 days no update. So now I'm feeling like ok... they created a hush label because I was complaining. So now its October 30, and finally the shipping information updates and its saying that my package is scheduled for delivery on Nov. 6, 2013.
So here I am, as Nov 6, has come and gone and still no Artist Kit. I have been sitting here all morning talking to different post office employees trying to figure out where my items are. I am so frustrated and I was really looking forward to working with the product as I have heard so many great things. I am a real life working makeup artist and now because I was expecting to receive these foundations by the time my previous product ran out.... and I haven't... I have to spend money twice because now I have to go repurchase foundation because an order that I placed over a month ago is missing.
I love supporting fellow makeup artist and small businesses. But as artist we are a customer service based industry. I love AJ Crimson as an artist. I respect his work. I was excited to try and support his product, but this has been the absolute worst customer experience I have ever had with a business. Nobody answer my emails unless I send some angry letter. The one phone number I have for the company no one ever answers. I have sent AJ messages on Facebook. I have been on the phone all day with the post office trying to figure out where my package is....
Has anyone else experienced this?!?!?! Please help!!!